In the UK 0800 numbers are recognised as free phone call and are also classed as non geographic telephone numbers as they do not have area codes. Generally used for fundraising and helpline by various charities.
These are also called toll free line and for product based businesses this is essential. How do they help the businesses then? 0800 number encourages useful feedback
from your customers.
Increase the number of business contacts as it is a free number, customers get encouraged to call it.Used for LIVE answering servicesCan also use call data to find more information about the callCan also be used for promotional campaigns and activities. You can track to see if there are any increase in enquiries from these numbers, outside of the actual location they are based in.Another advantage of all non-geographic numbers is that call management systems can be easily used alongside them to help businesses smarten up the way they deal with their calls.
Private or personal numbers can be provided for their customers to easily remember the number and call them back.Calls from mobiles is one of the biggest disadvantage that a non geographic numbers have these days. The calls from mobiles phone will obviously increase as we forward to a modern and fast moving world, currently a call to 0800 number call costs upto 20p per minute.
There are also other businesses use such as 0844 numbers, 0871 numbers, 0845 numbers and these days VOIP telephony are becoming more and more popular in businesses.
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on Jan 30th, 2010 at 3:12 am
0800 or 0845 are not just NGN numbers. They are also virtual numbers.