Airport Destresses With Hanging Baskets

Manchester Airport has quickly become known as one of the best and most interesting airports in the UK. The airport not only recenly won an ACI award for one of the best airports in the world, but also made the news by adding a full size Scalextric track to their airport lounges, demonstrating their quirky side to passengers.

The most recent development from the airport has been dubbed the ‘airport learning scheme’, whereby staff of the airport can take off an hour or two to learn a skill which is new to them.

Classes on offer to staff so far include photography, languages and hanging basket making. The scheme also offers more socially aware courses, including career planning, first aid and deaf awareness lessons already proving extremely popular.

According to senior members of Manchester Airport, the scheme has helped employees learn new skills but has also bought up their confidence and morale, whilst at the same time bringing down employee stress levels and customer complaints. They have even suggested the initiative has helped to lower employee sick days, from retail staff right through to the staff at airport hotels.

Tracey Thompson, the coordinator of the learning centre in Manchester Airport, told the press that “it gives them another interest that’s seperate from just coming into work, it makes the workforce happier and better qualified, which can only be a good thing”.

Hundreds of members of staff have already completed the airport learning scheme, with another 400 reported to be waiting to take up the initiative.

You can see the results of the staff learning sessions throughout the airport, particularly the hanging baskets, which have been displayed in lounges, bars and in Manchester Airport parking lots.

With so many rave reviews coming in for Manchester Airport over the last couple of years, it’s probably worth the other UK airports paying attention to how the best airport in the UK (according to the ACI) works with its staff. It not only appears to improve customers’ view of the services, but also provides a more content, happier workforce that can only have a beneficial impact on customer relations.

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