Lack of Courtesy from Glasgow Airport Customers

An extensive survey of airport staff throughout the United Kingdom appears to show that customers at Glasgow airport in Scotland are the rudest and most ill-mannered in the country.

A questionnaire was sent to over 2000 airport employees asking them a number of probing multiple choice questions about the behaviour and politeness of their customers. They were asked questions like:

‘Do customers ever raise their voices angrily?’ and ‘Have you ever encountered and argumentative customer?’.

Although both Heathrow and Gatwick featured strongly in the list of worst airports it was topped by Glasgow airport in Scotland. It would appear that people flying from Scotland’s premiere airport are have the worst manners and a tendency to get angry more quickly than those using any other UK airport.

There were clearly some areas of the airport that were the worst for rudeness and belligerent behavior. The worst area for rude outbursts from passengers was found to be the check in desks. Passengers appear to get agitated and stressed by restrictions on hand luggage size and weight limits and this can provoke many to respond angrily.

Another area in which people lose their cool very easily is in the Glasgow airport parking lots. People become impatient when waiting for shuttle buses and blamed airport parking staff when they couldn’t remember where they left their vehicles.

Airport staff receive specialist training in managing customers who can be stressed and anxious. But nobody should be required to tolerate hostile, rude and belligerent behavior from customers while at work.

Glasgow airport managers are now considering a campaign to improve the behaviour of passengers using their airport. They are acutely aware of the stress and even illness that can be caused to staff as a result of having to deal with problematic passengers.

A spokesmn for Glasgow airport said: ‘If our customers could be encouraged to be less rude then our stafff would have less stress in their daily working lives. We can expect to see a reduction in staff turnover as personnel become happier in their work.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

You may choose to fly from an alternative Scottish airport like Aberdeen or Edinburgh. Remember to book your Edinburgh airport parking in advance for some great savings.

Related posts:

1. Don’t Make the Same Travel Mistakes as Me I really don’t like having to travel far on business...
2. Eco Car Hire is What People Want Car rental companies are all going green to meet consumer...
3. Does Your Life Lack Meaning? Vera sought out counseling with me because her doctor advised...

Related posts brought to you by Yet Another Related Posts Plugin.